When can I expect delivery of my order?
You can expect most packages to be delivered within 5-10 business days.
We process your order within 24-48 business hours after receipt of full payment, and items will leave our facilities within two business days after processing. We fulfill orders Monday through Friday, excluding holidays. Please note that if you place an order on a Saturday, Sunday, or during a holiday (New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day), your order’s fulfillment will begin the following business day.
We provide you with tracking information via email 24-48 hours after your item has shipped. Please ensure you have provided us with a valid email address and check your spam or junk folder as communications from Auto Discount Warehouse may not make it past your filter, depending on your settings.
If after ten business days you haven't received your order, please contact our shipping department at ADWTrack@autodiscountwarehouse.com.
Why was my order delayed?
Your order may be delayed if we are missing the information necessary for processing. If this is the case, we will email you within 48 hours of receiving your order. Please check your spam or junk folder as communications from Auto Discount Warehouse may not make it past your filter, depending on your settings.
If you have not received an email from us and have not received your order after 10 days, please contact our shipping department at ADWTrack@autodiscountwarehouse.com.
Remember that we cannot ship to a post office box or an APO. If you order a freight item (such as seats, engines, transmissions, running boards, or bumpers), we must have your business name, physical address, and daytime phone number.
Will there be a handling fee for my order?
Yes. The handling fee covers packaging materials needed to provide the safe arrival of your purchase. We typically include this fee with the shipping charge.
Can I arrange my own shipping?
No. We use very carefully selected commercial carriers to provide the best US coverage and care for your products. Therefore, we do not allow customers to arrange for their own shipping. By letting us package items, select the best shipping method and coordinate freight pick-ups, you are guaranteed the most secure and efficient shipping course at the best possible price.
Will you ship freight items to Canada or elsewhere outside the US?
Auto Discount Warehouse will only ship to the continental 48 United States. Currently, we are unable to ship to Hawaii, Alaska, Puerto Rico, Canada, Mexico, or elsewhere overseas.
What shipping methods does Auto Discount Warehouse use?
We ship more than 75 percent of our items via UPS Ground service. We do not use the United States Postal Service and therefore cannot ship to a post office box or APO address. Occasionally, we ship ground packages via FedEx. Large or oversized items (motors, transmissions, seats, wheels, bumpers, and tires) will ship via LTL Freight Carriers.
How will you ship my engine, bumper, seat, or other large items?
For large items such as those mentioned above, we ship via less-than-truckload (LTL) freight carriers.
The costs to ship these types of items begin at $100 and can exceed $1,000 for complete engines with transmissions or transaxles. In most cases, we place and band these items on 4x4 or 6x6 pallets and cover or wrap them.
We must ship these parts to a commercial address with docking and forklift capabilities. If you do not have a location such as this available to you, we can ship the items to the closest freight terminal to your ZIP code.
To avoid delays, you must supply your phone number, name, and address for your freight delivery. The delivery company will contact you by phone to schedule a delivery date and time window. A person over the age of eighteen must be available to accept, inspect, and sign for the delivery.
The freight trucking company is not responsible for unloading the items from the truck or carrying the parts into your building. Your item is likely to be heavy and large, and therefore we recommend having a forklift or other help unloading and moving the item. The total shipping charge does not include inside delivery or removal of cartons.
Why does it cost so much to ship airbags?
Airbags are considered hazardous materials by the U.S. Department of Transportation, and therefore require special packaging and care to ship properly and safely.
Up to two airbags can be combined for shipping if they ship from the same location. We cannot combine shipping if multiple airbags in one order ship from different locations. Airbags do not include the module unless otherwise stated.
I live in New York State. Why can't I buy a used airbag from you?
Due to a New York State law banning the installation of used airbag equipment in vehicles, Auto Discount Warehouse cannot ship airbags to residents of the State of New York.
We also cannot ship airbags to any location outside the continental United States, including Alaska, Canada, Hawaii, and Puerto Rico. No air shipments of airbags are allowed.
To learn more about HAZMAT items and the reasons for the high cost of shipping an airbag, visit www.dot.gov.